What you need to know reports
Airline operations
These reports present a roundup of what’s been happening to airlines in the world over the last month as travel restrictions begin to ease.
August 31, 2021
COVID-19 information and travel updates
Jump to information for:
Prepare for the path forward
Talks about traveling after COVID-19 have faded. Traveling through the pandemic – safely, confidently, and smartly – is now the top priority. And we’re here to help you and your travelers do just that.
While business travel was greatly reduced this year, our world didn’t stop turning and our technology kept advancing. As your trusted advisor, BCD Travel is on the front lines bringing you the latest travel information, requirements and solutions so you have one less thing to worry about.
Traveler care
More than duty of care, we’re reassuring travelers that we’ve got their back before, during and after the trip.
Real-time information
Providing agents, travelers and travel managers with the latest global travel information and requirements.
Solutions and support
Focusing on solutions and assessments that allow us to pivot quickly to serve and protect your travelers and your company.
Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic.
Some countries are easing out of lockdown and travel restrictions are lifted. The situation is still fluid with authorities and suppliers changing policies at a rapid pace. Bear with us, as we’re doing our best to keep up with all the changes…
Information for travel managers
The COVID-19 pandemic is having a huge impact on travel programs. We’re doing all we can to minimize the consequences for your program and travelers. As different countries require restrictions on movement, office hours may be adapted per country. Local teams will keep clients informed about these changes.
Information on this page:
- Read our What You Need To Know reports for an overview of the current situation.
- Sign up or watch the recording of one of our BCD Online Events.
- Our infographics and surveys help you better understand the impact of COVID-19.
- Find your answer in our FAQ section.
Other useful information and links:
- COVID-19 Information Hub
- Read the letter from our Chief Executives about COVID-19
- Follow our COVID-19 discussion group on Connect, our community platform exclusive to BCD clients
- Coronavirus dashboard by the World Health Organization.
- World Health Organization
- US. Department of State
- UK Foreign & Commonwealth Office
For specific questions about your travel program, contact your program manager.
Resources for program managers and decision makers
Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic. You’ll also find expert advice on area’s you should focus on within your travel program today. Other useful resources:
- Locate and assist travelers before, during and after an event: DecisionSource®
- Follow our COVID-19 discussion group on Connect, our community platform exclusive to BCD clients
- US. Department of State
- UK Foreign & Commonwealth Office
For specific questions about your travel program, contact your program manager.
Travel smart. Travel well.
Travel is different now. Travel teams must reimagine their programs with protocols and solutions in place to increase travelers’ confidence and protect their health. The Back to Travel guide is designed to give you the answers you need to lead your company back to business safely, efficiently and smartly.
Video: The Journey Ahead
The COVID-19 pandemic has impacted traveler sentiment and expectations. There are new considerations and demands. The success of the travel program will be based on facts and information. In our new video, The Journey Ahead , we’ll walk through the five phases of the traveler journey through the eyes of a traveler. And help companies like yours prepare for this new journey.
Reports
Our What You Need To Know reports summarize what airlines, hotels, car rental companies and governments across the world are doing and planning.
Reports
Read more
What you need to know reports
Vaccinations and easing travel restrictions
While they have yet to become a mandatory condition of travel, a traveler’s vaccination status is increasingly being used to determine which travel restrictions they are subject to and which services and amenities they can access at their destination.
August 2, 2021
What you need to know reports
Report: Track and trace apps
Multiple locations have implemented apps to help travelers easily fulfill health regulations while traveling.
This report summarizes the most common ones for Asia, Europe, Middle East, North America and Southwest Pacific.
July 29, 2021
BCD Online Events
Our BCD Online Event series cover the different aspects of global pandemics’ impact. Sign up for an upcoming event or watch a previous event on demand.
Online events
Partner webinar
Webinar – Reach new heights with american airlines
Are you still hearing concerns from your travelers about flying in today’s conditions? Do the changing guidelines and processes bring up more questions than you have answers for? Tune in to hear from our partners at American Airlines, as they share how they’re supporting you and your travelers as you return to the skies.
June 15, 2021
EMEA webinar
Webinar – Digital health passports for business travel
Apart from COVID-19 testing it seems that evidence of vaccination may play a very important role in the resumption of business travel. In this online event we will take a closer look at the concept of Digital Health Passes.
June 1, 2021
EMEA webinar
Webinar – The essentials for sustainable business travel
In this online event we will discuss how businesses can reduce their ecological footprint when it comes to business travel and how they can get started with implementing sustainability.
May 5, 2021
Success stories, infographics and papers
Case studies
Software company saves US$4.4M with non-refundable ticket recovery during COVID-19
Read how BCD recovered thousands of non-refundable tickets, worth US$4.9M on file and achieved a cost avoidance of US$4.4M, representing a 90% savings to date.
September 1, 2021
Surviews
Surview: Traveler Survey: Future of work and business travel
With this survey we aimed to explore travelers’ attitudes towards new ways of working and traveling for business in the currently changing environment influenced by the pandemic.
September 1, 2021
Infographics
Research Snapshot: Remote versus face-to-face meetings
Virtual setting is more suitable for certain types of meetings, while others may lead to better results when conducted offline.
August 3, 2021
Services
Automated trip approvals
Govern travel decisions seamlessly
Security and risk tools
Ensure the wellbeing of your travelers
Virtual collaboration
Maintain virtual culture beyond COVID-19
OBT merchandising
Influence choices during the shopping and booking process
Mobile policy
Communicate with travelers in real-time
Interested in our services, but not a client yet? Contact us.
Solutions
Policy management
Get your key messages across to your travelers
Back to Travel workshop
Develop a personalized plan for resuming travel
Traveler engagement campaigns
Influence and enhance your travelers experiences booking and on the road
Supplier management
Optimize your travel spend with a modern approach
StaySafe Hotel assessment
See how much you can save with smarter spend management tactics and adoption strategies
Interested in our services, but not a client yet? Contact us.
Frequently asked questions
Most of the airlines have goodwill policies in place for cancellations or modifications. For the most up to date information, please refer directly to the airline. Here’s a list of airline companies and links. Please be aware that many airlines worldwide have restricted our ability to process automated refunds via the GDS, including refundable tickets. As a result, BCD Travel has been forced to manage these processes manually to support our clients’ needs. Many airlines are now requiring us to complete and submit forms that serve as requests for refunds. We will continue to request refunds on your behalf via manual processes. However, we are unable to provide an estimated date for refund receipt, as airlines do not communicate processing time at any point during the submission process. We expect the revised airline procedures to delay travelers’ receipt of refunds. We appreciate your patience as we work diligently to submit refund requests on your travelers’ behalf.
In risk situations, DecisionSource® by BCD Travel can help travel managers locate and assist travelers before, during and after an event. Find out more about the three DecisionSource reports that help travel managers to located and assist travelers in need.
We encourage travel managers to remember that during periods of disruption, providing guidance during times of uncertainty is essential. Here are our top tips for engaging your travelers.
Our consultancy colleagues at Advito published information on how to turn your corporate travel program into a sustainable collaboration program. They also have a page on getting the most out of virtual collaboration.